“Comair has again delivered a strong performance against a backdrop of a contracting domestic market and devaluation of the rand,” the company said.
“Turnover grew by 17 per cent, with one quarter attributable to an increase in passengers and three quarters from improved yields.”
It also stated that due to the strength of the kulula and British Airways brands, as well as the ongoing attention to customer service, it achieved a growth in passengers.
“We continued to focus on our customers through the application of service metrics, feedback surveys, customer journey mapping and extensive investment in training programmes for front-line staff,” [DATA COM:Comair] said.
“Operating performance remained good, with on-time performance meeting our threshold target of 85 per cent across both the British Airways and kulula.com brands.”
Group revenue for the 2014 year increased to 6.2 billion rand from 5.3 billion rand for the same period in 2013 and profit before taxation increased to 373 million rand from 330 million rand.
The South African aviation company also reported that headline earnings per share were up from 47.9 cents in 2013 to 57.8 cents in 2014.
“We remain concerned with the sluggish economy, declining domestic passenger market and the high operating costs faced by the aviation industry. The total market size remains below the peak volume of 2008 and does not currently show signs of returning to historic levels,” said Comair.
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“Nevertheless, looking further ahead, we remain confident that there is scope for further growth in the profits of the group. We are also developing new software applications for use on board the aircraft and on the ground to facilitate more efficient operating procedures.”