Digital Solutions Group (DSG) – a market leader in on-demand customer experience management – secured the win in the hotly contested Best Outsourced Partnership Category at the 2016 Annual CCMG Awards. The company was also a finalist in the Best Contact Centre category at the awards.
The accolade, presented to DSG’s CEO of on-demand customer experience, Brandon Meszaros, at the CCMG award evening on Saturday, 27 August 2016, was hosted in the Monte Casino Ballroom with close to 500 industry colleagues attending.
Speaking after the event Meszaros said: "We are extremely proud and humbled to have been selected as the winner for the Best Outsourced Partnership Category, as well as to have been a finalist in the Best Contact Centre Category. This recognition, coupled with a year that has delivered substantial growth, clearly indicates that our approach will remain focused on valuing our client and colleagues, whilst continuing to deliver on our commitment to excellence.”
Meszaros believes that participating in these awards afforded the company an ideal opportunity to showcase its integrated suite of services that drive on-demand customer experiences (OCX) – leveraging mobile and digital channels - that extend across the customer experience value chain in today’s connected world.
These Annual Awards recognises outstanding practices within the local contact centre industry and, affords companies, such as DSG, to be recognised as service leaders. “These awards reward those professionals who have made a difference in the industry and ultimately celebrate all that is great in this sector. It is about those companies, teams and individuals that have stood out, broken barriers and ruffled feathers with their unique approach and extraordinary innovations,” said Sharon Haigh, CEO of the CCMG.
Daryl Shapiro, Nando’s Customer Care Manager, stated: “Some of the most unforgiving customer experiences happen during the day-to-day interactions with your brand, yet, on the other side, positive customer experience with quality service is today’s only key differentiator for many brands. Where our approach to OCX management puts customer-centric theories into practice – with the major focused being placed on delivering consistently high quality service across multiple channels.”
“On behalf of our leadership team, our thanks go to our entire team for an extremely rewarding year. As an outsource partner, we are often the brand ‘behind’ the large brands in South Africa. However, we always strive to deliver a service that offers our clients a unique value proposition. We understand that the only constant in today’s markets is change – and that as a service leader you are only as good as your last performance – so we will keep looking for ways to grow and improve upon our current offerings. I have no doubt that the successes we have gained, to date, in 2016 is a telling of greater things to come in the future” concludes Meszaros.