4G Capital provides Operational & Services Update further to COVID-19 outbreak in East Africa

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4G CAPITAL GROUP Limited (“4G CAPITAL”) (www.4g-Capital.com), a market leader in technology-driven financial inclusion, announces an update on its operations across Kenya and Uganda and shares its approach to safeguarding its clients, employees and services amid the COVID-19 outbreak.

For over six years, 4G Capital’s primary focus has been the removal of barriers that inhibit financial inclusion and unlocking the potential of East Africa’s micro and small businesses through the provision of working capital credit combined with financial literacy and business enterprise training.

As Kenya and Uganda go into ‘lock-down’, the COVID-19 outbreak threatens the most vital yet vulnerable segment of the economy, the informal sector. In Kenya, according to the FSD Kenya and Kenya Revenue Authority, approximately 95% of the country’s businesses and entrepreneurs operate within the informal sector, and only 24% of them own a business bank account. 

The majority of 4G Capital’s clients are traders operating within the informal sector, typically located in crowded open-air markets, where isolation and social distancing protocols are incredibly challenging. Restricted access to running water and sanitation will also create enormous difficulties as these businesses do their best to follow safety guidelines. 

The survival of small local businesses is critical to the welfare of local communities as they provide affordable food and daily provisions. In response, 4G Capital and other industry leaders have formed a coalition to enable access to sanitizer and handwashing facilities across market places in greatest need. 

4G Capital is committed to helping its clients throughout this challenging period while supporting government policies. The company has adjusted processes to ensure business continuity and the safety of clients and employees. 4G Capital has over 100 local branches across Kenya and Uganda, and all will remain open while government policies allow; however, changes have been made to field activities to minimise social interaction. Existing clients can access 4G Capital’s services seamlessly over its mobile technology platform, while new clients are advised to contact the Customer Service Centre by email: [email protected]

To safeguard the wellbeing and sustainability of the company, 4G Capital are enforcing strict financial disciplines across the Group while maintaining balanced and controlled operations. All non-priority projects have been postponed until further notice, and all non-essential operating expenses have been deferred in favour of efficiency and strengthened liquidity.

Wayne Hennessy-Barrett, CEO and Founder of 4G Capital, said: “We have a clear mission to not only drive growth across the informal economy but to protect it. Our investors, management and employees are committed to the wellbeing, safety and success of our clients. We stand proudly with those who continue to serve in times of greatest need and pray for those who find they cannot.”

Distributed by APO Group on behalf of 4G Capital.

Media Contact: Lydia-Claire Halliday, LCH Consultancy Email: [email protected] Mobile: +254708000510 UK: +442032896011

About 4G Capital: Since 2013, 4G Capital (www.4g-Capital.com) has supported East African micro-enterprises by providing financial literacy and enterprise training combined with right-sized working capital credit to help small businesses grow sustainably.  4G Capital customers receive bespoke business training programs and credit guidance via mobile apps and in-person via our nationwide network of branches.

4G Capital’s unique machine learning technology delivers high fidelity insight into customer risk and affordability. As a result, 4G Capital consistently achieves high collections rates without collateral or refinancing its clients, only lending to viable businesses on terms that are right for them.  4G Capital is on target to positively impact over 1 million people by 2020. 

Serving customers in Kenya and Uganda, and having received multiple industry awards, 4G Capital is now scaling across the continent and expanding its suite of products and services.

Q120 4G Capital KPIs:

1.  >108,000 customers i.  72% Female ii.  56% Rural 2.  83% Repeat Customers  3.  >92% repayment rates without refinancing clients 4.  Average Net Promoter Score of 81 5.  Clients increase revenues by 82% YoY 6.  94% Increased financial literacy 7.  887,000 loans worth over $95m given since its inception in 2013 8.  4G Capital 95% YoY revenue growth (FY18 – FY19) 9.  No of branches across Kenya and Uganda : >100 10.  4G Capital employs over 500 men and women  11.  2019 Awards:  i.  Silver award by the World Bank sponsored Global SME Finance Forum  ii.  London Stock Exchange Groups Companies to Inspire Africa.

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