How bus-sharing start-up PlentyWaka is adapting to COVID-19

PlentyWaka, a bus-hailing company in Lagos, Nigeria, has recently re-launched its operations after a one-month hiatus due to the COVID-19 lockdown. The company has not only resumed services but has also announced an expansion of their routes, showcasing a resilient and innovative approach to the challenges posed by the pandemic. In an exclusive interview with CNBC Africa, Johnny Enagwolor, the Managing Director of PlentyWaka, shared insights on how the company is navigating the changing landscape of the ride-hailing business in Nigeria. The key theme that emerged from the discussion was the company's proactive response to the crisis and their focus on safety and convenience for riders. Enagwolor highlighted the measures put in place by PlentyWaka to ensure the well-being of passengers amidst the pandemic, including the provision of sanitizers in all vehicles, temperature checks for riders, and a reduction in seating capacity to maintain social distancing. These steps demonstrate the company's commitment to prioritizing the health and safety of their customers. Another key point discussed in the interview was the regulatory environment for ride-hailing services in Lagos. Enagwolor elaborated on PlentyWaka's efforts to comply with licensing requirements and work closely with the government to ensure adherence to regulations. By engaging in constructive dialogue with regulatory bodies and obtaining the necessary approvals, PlentyWaka has been able to expand its operations and launch new routes successfully. The company's focus on transparency and regulatory compliance has been essential in building trust with stakeholders and fostering a conducive operating environment. Moreover, Enagwolor emphasized the role of technology in driving PlentyWaka's business model, which aims to provide a seamless and efficient transportation experience for users. By leveraging the power of technology, PlentyWaka has been able to optimize its operations, onboard new partners, and enhance the overall quality of service. The company's strategic approach to integrating technology into its platform has enabled it to adapt to changing market dynamics and meet the evolving needs of customers. As PlentyWaka continues to expand its network and enhance its services, the company remains committed to innovation, safety, and customer satisfaction. Enagwolor's insights shed light on the resilience and agility displayed by PlentyWaka in response to the COVID-19 crisis and its long-term vision for growth in the ride-hailing industry. In conclusion, PlentyWaka's proactive measures, regulatory compliance, and technology-driven approach position the company as a key player in the transportation sector in Lagos, setting a benchmark for excellence and reliability in the market.