South Sudan to use digital tech to enhance service delivery

South Sudan, a country that is only nine years old, is taking strides in implementing e-government services to improve service delivery, combat the spread of COVID-19, and tackle corruption within the government. Maker Bonan-Yang-Madut, Chief of e-Government Services at the Ministry of Information, Communications, Telecommunication, and Postal in South Sudan, discussed in an interview with CNBC Africa the importance of digital government services during the pandemic. The Ministry is spearheading the implementation of e-government solutions as a response to the immediate needs brought about by the COVID-19 crisis. The shift towards digital government services has become crucial as face-to-face interactions have become impossible in many countries. This transition has enabled citizens to access public administrations from the comfort of their homes, promoting social distancing and aiding in the fight against COVID-19. Governments worldwide are designing new digital applications and services to support their populations during the pandemic, including improving service delivery, contact tracing, and distributing essential items to those most in need. South Sudan's e-government strategy is overseen by the Ministry of Information, Communication, Telecommunication, and Postal Service, with a focus on coordination, implementation, and monitoring. The country has made significant progress in terms of technology and infrastructure, with initiatives like MBrush and E-B-Z South Sudan enhancing digital connectivity and accessibility to government services. Despite challenges in mobile and internet penetration, South Sudan is working towards bridging the gap and ensuring wider access to e-government services. The government has also implemented institutional reforms to enhance transparency and combat corruption in the country. The e-government portal enables real-time delivery of government services, improving accountability and fiscal planning, thus contributing to the country's economic development and governance. With these efforts, South Sudan is on a path towards providing better services to its citizens and fostering sustainable development.