Sanral call centre experiences second disruption


The road agency’s call centre was evacuated again on Friday, following an incident on Tuesday involving a suspicious envelope found on the premises.

The Tshwane Hazardous Material Unit had to be called in which resulted in a temporary shutdown of the e-tolls system.

“Another incident has occurred at the Central Operations Centre this afternoon. It should be noted that the system is fully operational and that only the Call Centre services are affected. Electronic Toll Collection whose staff occupy the building will be issuing a statement shortly,” said Sanral regarding Friday’s incident.


Sanral and the South African government have appealed to the public to accept the e-tolls system but it has seen opposition from a number of organisations, including the Opposition to Urban Tolling Alliance (Outa) and the Congress of South African Trade Unions (COSATU), among others.

“People need roads more than Sanral needs the money. Nevertheless, we have reported, in the past couple of weeks, that we’re facing some challenges, more so in relation to our tolled portfolio,” the Department of Transport’s spokesperson Tiyani Rikhotso told CNBC Africa recently.

“Sanral, for the past few years, should have started collecting fees since the erection of the gantries that we have on major highways.”