The Nigerian banking sector is experiencing significant disruption and lenders are under pressure to change their processes to enhance competitiveness. Chukwuka Monye, Partner, Ciuci Consulting, Anthony Oputa, partner and financial services leader of industry, PWC Nigeria and Nath Ude, Executive Director, Service and Technology, Union Bank joined CNBC Africa to discuss how banks are adapting their processes to deliver a superior customer experience and compete in a changing environment.