10111 workers threaten to strike

Workers at the South African Police Service's 10111 call centres are set to go on strike this morning after failed negotiations over wages. The 10111 call centre workers claim they are amongst the lowest-earning government call centre agents despite being the busiest in the country. Sally De Beer, the spokesperson for the South African Police Service, assured the public that contingency plans are in place to ensure that emergency services will continue uninterrupted. De Beer confirmed that operational members are still available to respond to emergency calls. She stated that negotiations with the striking workers are ongoing, and the police service is willing to continue discussions. Workers are demanding a pay raise from a level 5 to a level 7 classification. The strike is protected, meaning no disciplinary action will be taken against the workers, but a no-work, no-pay policy will be enforced. Despite the strike, the South African Police Service emphasized that emergency calls will be answered, and essential services will be provided to the community.