Diamond Bank launches artificial intelligence powered Chatbot ‘Ada’

Diamond Bank, one of Nigeria's leading financial institutions, has taken a significant step towards revolutionizing the banking experience for its customers by launching an Artificial Intelligence (AI)-powered Chatbot named Ada. With a strong foundation of over 15 million customers, Diamond Bank aims to personalize the banking experience and enhance financial inclusion through the innovative use of technology. In a recent interview with CNBC Africa, Sampson Aneke, Head of Transaction and Electronic Banking at Diamond Bank, shed light on the bank's foray into the digital space and the capabilities of the AI Chatbot Ada. Aneke highlighted that Diamond Bank is not just a traditional bank but a digital retail organization with a banking license, positioning itself as a leader in the digital banking landscape. A key aspect of the AI-powered Chatbot Ada is its ability to handle a wide range of financial transactions and services beyond traditional banking activities. Aneke explained that Ada can provide customers with information on stock exchange markets, weather updates, and even assist in making travel plans. This personalized approach to banking signifies Diamond Bank's commitment to leveraging technology to offer a seamless and innovative customer experience. One of the standout features of Diamond Bank's digital offering is the instant account opening solution, which simplifies the process for customers looking to open a new account. Through the bank's website, customers can initiate the account opening process with ease, guided by the Chatbot Ada. By streamlining account opening procedures and incorporating advanced technology, Diamond Bank aims to enhance customer convenience and accessibility. Looking ahead, Diamond Bank's digital strategy goes beyond traditional banking services. Aneke shared insights on the bank's vision to utilize the Chatbot Ada in engaging with the international business community interested in investing in Nigeria. By providing background information on Nigeria's economy and creating a platform for dialogue, Ada will play a crucial role in fostering international partnerships and economic growth. Aneke emphasized Diamond Bank's focus on 'beyond banking,' a phrase echoed by the bank's CEO, highlighting the institution's dedication to innovation and customer-centric solutions. As Diamond Bank continues to embrace cutting-edge technology and cultivate a culture of learning and growth, the AI Chatbot Ada stands as a testament to the bank's commitment to reshaping the future of banking in Nigeria. With the launch of the AI-powered Chatbot Ada and a clear focus on digital transformation, Diamond Bank is poised to set new standards in the financial services industry. By melding the power of artificial intelligence with a customer-centric approach, Diamond Bank is paving the way for a more personalized, efficient, and technologically advanced banking experience in Nigeria.