Skills development: Fueling digital transformation in Africa

A wave of digital transformation is sweeping across the African continent, promising economic growth, social development, and individual empowerment. However, at the core of harnessing this potential lies the crucial factor of skills development. CNBC Africa recently interviewed Andrew Bourne, Zoho's Africa Regional Manager, to delve into this vital issue. Bourne emphasized the importance of people in African countries offering their skills globally, a strategy that can bridge the skills gap and unlock opportunities for individuals and businesses. Zoho has been a frontrunner in this field, setting up rural offices in India and empowering communities to work globally. Recognizing the need for a shift in mindset, Bourne highlighted the importance of individuals selling their skills on global platforms, such as coding, graphic design, and copywriting, to enhance their employability and competitiveness in the job market. As digital transformation plays a pivotal role in reshaping businesses in Africa, Bourne outlined critical skills essential for future success including coding, data analytics, prompt engineering for AI, platform understanding, and general business acumen. Bourne also shed light on Zoho's initiatives to support skills development in African countries like Kenya, Nigeria, and South Africa, such as the Young Creator Program and partnerships with universities to offer training and practical learning opportunities. Collaboration and communication are key components in business technology adoption, with companies seeking unified systems to streamline operations and enhance customer experiences. Looking ahead, Zoho plans to expand its footprint in East Africa and other regions, focusing on localizing products, establishing offices, and offering tailored solutions for each market. By prioritizing localization, Zoho aims to support businesses in navigating challenges and seizing opportunities in Africa's evolving tech landscape.